Responsible Gaming Policy

Access to the gaming and entertainment services offered on the platform is strictly prohibited for individuals under 18 years of age. The participation of minors constitutes a civil and criminal offense under Italian law. To ensure absolute compliance with this limit, the platform implements strict controls during registration, requiring the submission of valid identification documents and the entry of verifiable tax data. Should any attempts at access by minors be detected, the associated account will be immediately blocked, and any deposited sums will be managed according to current regulations.

To maintain a healthy and controlled approach to gaming activities, it is essential for the user to adopt conduct based on risk awareness and self-discipline. Gambling or entertainment gaming should never be considered an alternative method for generating income, resolving pre-existing financial difficulties, or escaping states of anxiety, loneliness, or depression. Responsible conduct implies the ability to accept defeat as an integral part of the fun and to establish a priori resources of time and money dedicated exclusively to this activity, without ever affecting the capital necessary for daily vital needs.

To concretely support the user in the autonomous management of their activity within the platform, specific control tools are integrated into the system, configurable directly from the personal area or requestable through assistance.

Deposit and loss limits

The platform imposes the mandatory setting of maximum financial deposit limits, which can be daily, weekly, or monthly. The user defines the maximum amount they intend to credit to their profile before even starting the gaming sessions. Any requests to reduce the pre-set limits will take effect immediately, while requests to increase or remove monetary limits will be subject to a mandatory time deferral period as a protective measure against impulsive decisions.

Time and session limits

It is possible to set an automatic timer that keeps track of the minutes spent within the gaming session. Once the time limit configured by the user is reached, the system displays a formal warning or disconnects the current session, inviting a refreshing break and avoiding excessive online activity.

Break periods and self-exclusion

In cases where the user deems it appropriate to completely cease their participation in games, the platform provides the self-exclusion function. This option can be activated for a pre-set temporary duration (e.g., for a week, a month, or six months) or indefinitely. During the entire validity period of the self-exclusion, the user will not be able to make deposits, place bets, or receive promotional or informational communications from the platform in any way. The revocation of indefinite self-exclusion is subject to a formal written request and a waiting period for review.

Developing a gambling addiction can happen gradually and often imperceptibly. It is vitally important to pay attention to certain behavioral warning signs that indicate a potential loss of control. Among the main symptoms are:

Spending more money than one can actually afford.

Obsessively trying to chase and recover losses from previous sessions.

Taking valuable time away from family relationships, work, study, or social responsibilities to dedicate to gambling.

Experiencing intense irritability, mood swings, or anxiety when unable to access the platform.

Taking out financial loans or lying to relatives and friends about the actual amount of money spent.

If the user believes that gambling is becoming a pathological problem that could compromise daily stability, it is strongly recommended to immediately cease the activity and seek specialized facilities. There are numerous listening centers, public health services dedicated to addiction (SerD), and independent non-profit organizations throughout the country that offer free psychological support, confidential consultations, and guided recovery programs for individuals affected by gambling disorder and their families.

In households where computer devices (computers, tablets, smartphones) are shared with children or adolescents, the adult user is fully responsible for the security of their access credentials. It is recommended not to use the automatic password saving options on shared browsers and to install specific parental control filtering software. These programs allow for selective blocking of access to adult entertainment websites, protecting minors from early exposure to inappropriate content.

BetFlag ensures that its operational staff, particularly customer support teams, receive specific periodic training for the early identification of problematic gambling behaviors. Operators are instructed to handle self-exclusion requests with the utmost sensitivity, confidentiality, and effectiveness, and to provide correct guidance on available protection tools, always acting in the primary interest of user well-being and safety.

This Responsible Gaming Policy is constantly reviewed to incorporate international best practices and findings from scientific research on addiction prevention. Any changes and additions will be made immediately available on this page to ensure maximum informational transparency.